Please check your address details and ensure that you have chosen a weekday, daytime delivery address as all parcels must be signed for.
You can choose to receive your delivery at home, or at work, or you can send it as a gift somewhere else.
If you need help just call 0845 2600 892 Disclaimer
No Quibble Guarantee
We aim to provide our customers with the highest standard of service possible. We want you to be delighted with any item we send you. If for any reason, you are unhappy with anything you receive from us please return it to us within 28 days and we will replace or refund you
Travelling with children Ltd does not provide advice. These pages therefore contain general information only.
We have made all reasonable efforts to give you accurate information. The facts stated are our honest opinion and any facts given are true to the best of our knowledge and belief. However, before taking any step important to you, you should rely wholly on your own enquiries and take advice where appropriate. We rely on suppliers to produce this information to us and on them for constant supply to us. We also rely on carriers to comply with our requests.
We do not endorse or approve any particular item. We will not have liability in connection with:
Any third party item Any delay in provision of such item
We make no warranty or representation about:
Anything contained on this site Time of supply Fitness for purpose
We will be liable for any loss or injury caused by our negligence:
As provide by law (including case law).
You agree to:
Notify us of any loss within 14 days of such loss.
NOTHING in this Disclaimer affects your statutory rights as a consumer.
LEGAL AGREEMENT (for website visitors)
This legal agreement contains the “terms and conditions” which apply when you use this site and/or it’s supporting services.
TERMS & CONDITIONS
Offer & acceptance
Nothing on this site constitutes an offer in a legal sense. When you contact us you offer to pay for our service and we are free to accept or reject that offer. All our services are dependent on payment being received from you as agreed before we accept your offer or in default of agreement forthwith upon that acceptance.
Further, practical details are found in other parts of this site and you agree to be bound by those.
Warranty
We will do all we reasonably can to provide the items you request but you agree that we are under no strict legal obligation to do so at any specific time or place EXCEPT we agree we must fulfill the contract within 30 days of its commencement unless you agree we may do so on another date (such as the date you wish the items to be delivered). Time is not the essence of this contract.
Indemnity
You agree to indemnify us against any loss or damage caused to our site or us or it’s reputation as a result of any failure by you or on your behalf to comply with these terms & conditions.
Ownership of data supplied
We own the data in our database/s and on our website, except that supplied by you. You cannot copy it, publish it or reproduce it to any third party without our express agreement in writing.
Amendments
This agreement cannot be amended save by our amending these terms on this page. Such amended items take effect 14 days after they are first posted. You agree it is your responsibility to check here for any changes.
Currency
All figures mentioned on this site or by our representatives are £ sterling unless we agree in writing.
Our disclaimer- THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
See our basic Disclaimer above
Whilst we will use all reasonable efforts to provide the service we offer, our liability in so far as we can exclude it in law, is so excluded except up to the amount of monies paid to us by you for the service in question.
We give no representation that the information on this site is full and complete. When we review something or give a result we give an honest opinion as to it and you agree that such comments are fair comment. We disclaim any liability for losses that follow any such review or result given. Time is not the essence of this contract.
No warranties whether express or implied are given in relation to this site or the services it offers.
We do not accept any responsibility for any virus contracted as a result of visiting this site or any of the other sites referred to.
In any event we disclaim any liability for consequential loss and we disclaim any liability for loss of profit EXCEPT that allowed by law.
NOTE: if you buy from us as a consumer, we do not (and cannot) exclude ourselves from liability to you in respect of your rights with regard to the goods, their “fitness for purpose” and their “satisfactory quality” and so on. This sentence overrides any part of these terms if in conflict with it.
Copyright
The site and all material on it is our copyright and may not be copied, distributed, licensed, or reproduced in any way whatsoever, save that you are permitted to print or download extracts from it for personal use only.
Termination
We can terminate this agreement by giving 28 days notice (or forthwith if we have reason to believe you have breached the terms of this agreement). You can terminate any agreement made with us (subject to the advertising terms referred to) providing you have complied with all terms of this agreement by giving 14 days notice.
We would not terminate this agreement unless there are truly exceptional circumstances such as war, terrorist action, wholly unexpected interruption of supply to us or other such circumstances.
The law that applies
We are based in England. This agreement will be governed by and construed in accordance with English law. No effect will be given to any principle of conflict of laws.
Notices
Any notice required to be given to us can be given only by our receiving an e-mail or pre-paid letter at our Contact address given on the Home Page of our site.
Severance
If any parts of this agreement are found to be unenforceable, void, illegal or invalid they shall be severed from this agreement and all the other provisions shall remain in force in full both as to force and effect.
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About Us
We offer stylish practical solutions for parents that work at home and away.
PLEASE NOTE ALL DELIVERIES WILL REQUIRE A SIGNATURE - YOU CAN ASK FOR YOUR PARCEL TO BE DELIVERED TO A WORK OR OTHER ADDRESS DURING THE CHECKOUT PROCESS
We aim to provide our customers with the highest standard of service possible. We want you to be delighted with any item we send you. Whilst our legal position is spelt out (on our specific instructions!) in plain English under the Guarantee Section and in our Legal Agreement, we will consider a refund in any case where there is proper cause for complaint. We will do all we can to assist you.
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Personalised items
The processing of orders that have been personalised i.e. with a name, takes place almost immediately, cancelling the order once the process has started is just not possible.
Due to the personalisation of the product, your right to return goods is only available when the goods have arrived in a poor or damaged state or the details such as the text, style and colours are not as specified on your order.
Gift Voucher terms and conditions
Whenever possible gift vouchers will be despatched on the day following the day the order was placed .
The customer must notify TWC of any discrepancy in a delivery as soon as possible but in any event within 3 days of the delivery of the vouchers.
Risk of loss, destruction or damage to the vouchers remains with TWC until delivery to the customer’s address or nominated address where upon risk shall pass to the customer or recipient.
Gift vouchers may not be redeemed for cash in any circumstances. Vouchers are not sold on a sale or return basis and no return will be permitted unless it can be demonstrated that TWC has been in error in fulfilling the customers order.
Vouchers must not be sold to any third party at a discount without the prior written approval of TWC.
Customers Purchasing The Bébétel
The Bébétel is supplied with full easy-to-follow instructions. We strongly recommend that prior to using the Bébétel you read the instructions in full. Any further questions about the operation of the Bébétel may be made by e-mail to info@travellingwithchildren.co.uk please first refer to our frequently asked questions page.
The Bébétel is not a substitute for parental supervision. It is only designed to monitor sounds made by a child and to alert you of any such sound by telephone, whether land line, mobile or pager.
You must always ensure that you can attend to your child promptly after a telephone call or page is received.
Where the Bébétel is used in conjunction with a mobile telephone or pager its operation is dependent on such device being fully operational and network coverage being available at all times. In these cases the Bébétel is dependent on the performance of your relevant network provider and accordingly we cannot guarantee the performance of the same. The Bébétel functions within the technical constraints imposed by your mobile network provider. TWC Limited are not responsible for the failure of the Bébétel to connect to a mobile device by reason of a failure of network coverage by your network provider.
You will be solely liable for costs of calls to your mobile phone (via your service provider) or land line provider or other service provider to which you may connect the Bébétel. It is strongly recommended that you test the Bébétel within the environment in which you intend to use the same. Testing should thereafter be carried out if the unit has been dropped or has not been used for some time.
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Shipping And Handling
Please check your address details and ensure that you have chosen a weekday, daytime delivery address as all parcels must be signed for.
Choice of delivery address
You can choose to receive your delivery at home, or at work, or you can send it as a gift somewhere else, however please make sure that the billing address you supply is where the card you are using is registered. Customers must note that alternative delivery orders may be held for extra security checks.
Please note: Our Couriers will try to deliver 2 times before the parcel is returned to travellingwithchildren and there is a £10 re-sending fee. If you reject the parcel there will be a charge of £20.70.
We can deliver to anywhere in the world EXCEPT THE USA OR CANADA. For information and delivery costs for International Orders please email Delivery Schedule
For UK orders received before mid-day, your goods will normally be dispatched to your home or workplace the same day and should arrive within 4 days. but please allow 10 working days to avoid disappointment. For a £7.99 charge we can offer a guaranteed 2 days delivery and for a £14.99 charge we can offer guaranteed next day delivery if your order is received before mid-day Monday to Friday. Next day & express delivery orders received before noon on a Friday will normally arrive on the next Monday and Tuesday help@travellingwithchildren.co.uk
We like to be as environmentally responsible as possible. With this in mind, we frequently use boxes and packaging obtained from other companies. Please do not expect funky travellingwithchildren packaging, this would be against our ethics.
Customs departments may randomly select packages, which they will open and check. This does not happen often but is something over which we have no control. Therefore, we cannot accept responsibility for any such action or any further legal concerns incurred by Customs inspection.
Choice of delivery address
You can choose to receive your delivery at home, or at work, or you can send it as a gift somewhere else.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations TWC Ltd shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to TWC Ltd. Should you fail to return the goods, TWC Ltd reserves the right to deduct any direct costs incurred by us in retrieving the goods as a result of such failure.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, TWC Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, TWC Ltd will inform you as soon as possible.
Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
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Back Orders
We hold stock of most items, and hope to be able to despatch your entire order immediately. Occasionally, we may experience short delays in the restocking of some items and it may be necessary to send your order in more than one parcel. On these occasions you will only be charged postage once, and we will endeavour to keep you informed of the anticipated delivery date and offer you the option of cancelling if you would rather not wait. Your credit card will be charged the full amount at the time of placing your order, thus securing any back orders for you.
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Tax Charges
Tax charges
All prices INCLUDE (where appropriate) VAT at the current rate. (Currently no VAT on most childrens clothing and 17.5% for standard rated goods)
UK customers if you are buying for yourself or sending to friends and family in the European Union then Standard rated VAT will be charged on chargeable items
EU customers some goods we sell are zero rated (which means no VAT is charged) however, some goods do attract VAT and you will be charged the VAT on these items. If you are VAT registered in your EU country then we will NOT charge VAT. You must email us at euorder@travellingwithchildren.co.uk to give us your VAT registration number, name and address before you order
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Credit Card Security
Credit card
We use Secure Hosting Secure Credit Card Processing System and Paypal.
Our security standards are based on the Code of Practice for Information Security Management (BS7799). Our procedures are reviewed regularly and any changes to the system are made in a secure way.
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Returns Policy
No Quibble Guarantee
We aim to provide our customers with the highest standard of service possible. We want you to be delighted with any item we send you. If for any reason, you are unhappy with anything you receive from us please return it to us within 28 days and we will replace or refund you
Returning goods is easy. Return your item in re-saleable condition within 28 days and we will provide an exchange or refund the cost of the item.
Please obtain proof of posting (free from your Post Office) when returning goods as we cannot provide a refund or exchange if we do not receive the original goods back. We regret that postage, packing and insurance are direct costs and cannot be refunded.
Faulty items
If you receive an item that is faulty, please contact our customer service team on 08452600892
Exceptions
Return goods must be in a re-saleable condition, please note we are unable to accept returns of products that have been assembled or where a seal has been broken, toiletries, cd’s, ear plugs, goggles. All items returned must be unworn with all labels attached and within its original UNDAMAGED packaging.
None of the above affects cancellations or your statutory rights
This only applies if you buy from us as a consumer
Our lawyers' bit ! - Unwanted Goods - You have 14 days from the day after the date of the delivery of the goods to change your mind and return them to us unused, in which case we will provide a full refund less the direct cost to us of their return (unless this is seen as a breach of the Distance Selling Regulations) will include the direct cost to us of their carriage to you and their return
Faulty Goods - You have 14 days from the day after the date of delivery of the goods to notify us in writing of any faults. We understand this may mean you need to open the goods to discover this. Please return all packaging to us if at all possible as this will help us take the matter up with our suppliers. We will pay to you your reasonable costs in returning the items to us and in arranging for this to be done.
Our bit ! - We want you to be delighted with any item we send you. Whilst our legal position is spelt out (on our specific instructions!) in plain English above and in our terms, we will consider a refund in any case where there is proper cause for complaint. We will do all we can to assist.
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Reaching Us
Reaching us
Our UK Orderline and Customer Services Number is 0845 2600 892
Our UK Fax number is +44 1399 501180
Our International Orderline and Customer Services Number is + 44 1366 500981
Our Postal Address is: TWC Trident Station Road West Dereham Kings Lynn Norfolk PE33 9RR
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Privacy Policy
Ownership of data supplied
We own the data in our database/s and on our website, except that supplied by you. You cannot copy it, publish it or reproduce it to any third party without our express agreement in writing. We will use our best efforts to safeguard your privacy. The policy that follows explains the data processing we do and how we do it. If you have any queries on our use of information, please contact us. By using this site you consent to our collecting data about you.
What do we use the information for? We want to give our users the best possible service. We may therefore use the data gathered to contact you to check this is the case. We may use it to advise you by ‘phone, fax or e-mail of new possibilities and changes to our service or new services our associated companies or we offer. You can opt out of receiving this information by emailing optout@travellingwithchildren.co.uk
What information do we collect? We collect the information necessary to provide the service you request. We will collect your name and address and your e-mail address if you e-mail to us or otherwise provide it. We will collect your URL if you provide it to us.
Automated information collection We have a policy of continual improvement of our site. We therefore collect information automatically about your visit to it. This is used to help us see browsing preferences and our marketing and positioning of the site.
Transferring information abroad or to others We do not transfer information in this way, although if we sell or otherwise dispose of the site, the information will go with it but we will seek similar safeguards for you as these.
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Remittance Terms
Currency - All figures mentioned on this site or by our representatives are £ sterling unless we agree in writing.
Methods of payment - You can pay by credit card, we accept Mastercard, Visa, Switch, Amex, PayPal, UK cheque, bankers draft or postal order.
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